FAQs
Below FAQ are some common concerns of our store, if you have other questions, please just send it to info@colorgramus.com
After you place an order on colorgramus.com, you will receive an email notification to the email address you provided while placing the order. Please check your junk/spam folder in case our communication was filtered.
The order confirmation email you receive does not confirm your order is being fulfilled and shipped. Once your order is fulfilled and on its way, we will send you a shipment confirmation email to confirm. If we cannot fulfill your order, a customer service representative will contact you.
If you did not receive a confirmation email, kindly reach out to us at info@colorgramus.com or Contact Us page with your name, phone number and item list that you purchase.
To cancel or modify an order, please contact us at info@colorgramus.com immediately after the order has been placed. We will do our best to accommodate your request depending on volume.
Please contact us at info@colorgramus.com with photos of the items you received and the packing slip in the box, and we'll assist with getting the right products to you.
Orders will be shipped 1-3 business days after payment has been processed. If you make an order on Friday, it will be shipped off the next week. Please expect some delay during public holidays.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
It varies depending on number of items, size, weight and carrier. You can find estimated shipping cost at checkout. But we offer you free shipping if you purchase above $40.
You will receive a shipping confirmation with a tracking number via e-mail when your order ships. If you have any questions, please reach out to us at info@colorgramus.com
If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at info@colorgramus.com. However, you are unable to make any change after the order has been fulfilled.
Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder or reach out to us at info@colorgramus.com
If you already have an account on colorgram.us, then congratulations you are a member!
If you haven’t yet registered, you can join by clicking here
Make sure you are signed in to your account and then look for the Rewards launcher on the lower right corner of your browser window to access your Manyo Rewards information.
No, points never expire!
Points will only start to accrue on purchases made after you’ve joined the rewards program.
Earned points are reflected in your colorgram Rewards account immediately after a qualifying social action is performed except for making purchases and celebrating your birthday.
Points that have been redeemed towards a purchase will be refunded to your colorgram Rewards account in the event that an item is returned.
Points cannot be combined with any other offer that involves a promotional code. Only one promotional code can be applied per order.
Multiple reward codes cannot be redeemed in the same transaction as our system only allows one promotional code to be applied per order.
To prevent abusing reward points, rewards from purchases are designed to be delayed for 3 days from the date you made the purchase. If you are not receiving the points even after 3 days, kindly contact us at info@colorgramus.com or through the form in Contact us page!
Your birthday has to be at least 31 days away from the current date to receive a birthday reward. This is to prevent abusing reward program. Please send us an email or inquiry through the form in Contact us page if you have any questions.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
You can return your items within 30 days of receipt of your shipment. They must be in original condition. Free gifts or promotional items are not returnable!
Original shipping charges are non-refundable. You are responsible for the charges of the return shipping except for the return with valid reason(wrong item sent, damaged, defective)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
Email us directly at info@colorgramus.com and we’ll take you through the process.
Yes, our packaging meet the recycling standards for glass, PP, and PET.
Our products are likely safe to use during pregnancy, we recommend you consult with your doctor in order to be sure this is the right fit for you.
Unable to find satisfactory answers ?
Contact Support